Like any other phone service, VoIP services have their merits and demerits, and some of them are as follows.
- VoIP Supports Simultaneous Calls
If you operate a business that relies on a regular phone, the probability of making simultaneous calls is low compared to a company that relies on VoIP phone services. This can be based on the doctrine that VoIP allows its users to place multiple calls, including group and conference calls. This is a vital aspect to any business that relies on multiple agencies to run errands. Additionally, it is easier for employees, business associates, and the management to collaborate towards achieving the set goals. Apart from this, the support team of an organization can place multiple calls to customers through a single VoIP line. This is vital because it allows such companies to handle and solve customer complaints, thus improving the overall customer experience, with the likely outcome being positive reviews from consumers.
- Highly Flexible
An integral feature that makes VoIP a good option for business entities is its flexibility. This can be based on the fact that VoIP services work in a wide array of environments and, at the same time, incorporate a long list of communication devices that range from softphones to analog desk phones.
The good thing about this system is that it can integrate nearly all aspects of softphone clients into back-office applications such as those used in Customer Relationship Management.
- VoIP Services are Cheap
The call rates implemented by most VoIP service providers are usually determined by the target services. For example, for those who prefer VoIP Cloud-based services, most companies will offer such services at rates of between $20 to $25 per month. This is usually a cheap alternative considering most companies can easily make thousands of dollars in profits. Additionally, some VoIP service providers may offer their services for free but for a limited period. This is a common occurrence when a VoIP service provider wants to market its products to its customers. On the other hand, there are VoIP service providers that let you use your existing devices to enjoy unlimited calls at discounted prices as long as such devices are connected to the internet.
Clearer and High-Quality Voice Response
When VoIP services were introduced a few years ago, one of the significant challenges they faced was their inability to offer clear and high-quality voice calls. Most are the times that voice calls would drop for no reason, and lags were common during phone calls. This was, in turn, made worse by the slow internet connectivity that was implemented at the time. However, as data companies aim to phase out 2G connectivity and implement 5G, VoIP companies can take advantage of fast internet to offer better call services. How Does UCaaS Improve Communication? Nowadays, VoIP calls are similar to normal phone calls, and no latency or dropped calls are experienced. As a fact, customers have the right to ditch a VoIP service provider who is unable to provide clear call services. On the contrary, it is of the essence to bear in mind that the clarity of your VoIP calls is determined by the strength and bandwidth of your internet provider. Therefore, even if you use services provided by one of the best VoIP service providers but lack reliable and fast internet connectivity, such a VoIP provider will not help you and your business. In most instances, slow internet connectivity will lead to issues such as background noise, response delays, echoes, and dropped calls.
One crucial sell of using VoIP services is their ability to connect companies and individuals remotely. This is integral, more so in instances where some employees are working from home or are based in multiple locations. Additionally, most VoIP service providers have developed mobile apps that allow users to receive calls from another employee’s business line. These apps are vital because they allow employees to use their designated business lines to make numerous outgoing calls from their smartphones.
Even though internet connectivity has been seen as the main factor in determining the clarity of calls made through VoIP devices, codecs also play similar roles. Most VoIP providers have installed high-definition codes whose primary function is to improve the voice quality of calls made through VoIP devices. In addition, these codecs are highly reliable as they can provide better quality calls even from calls made through landlines.
In a workforce that is increasingly becoming mobile, using services that are easily accessible is the norm for many individuals and business entities. VoIP supports cloud-based services that allow users to access their files remotely provided they have an active internet connection. With a softphone app, VoIP users also have the freedom to conduct business and stay productive regardless of their location. Additionally, VoIP services allow users to divert calls to other recipients in instances where the person in the office is not in a position to receive the calls.